U.S. orders are printed in the U.S. and are dispatched within a week. You can expect to receive your book within 5-10 days of ordering.
If your book hasn't turned up when you expected it, please check your emails from us and find your tracking number - you will then be able to see where your book is. If you can't trace it yourself, email hello@sensitivematters.net with your order number and date of purchase.
U.S. orders are produced in the U.S. so no customs or VAT is payable.
Books for the UK, EU and all other countries except the USA are produced in the EU and will be dispatched within a week and sent DHL. Depending on your location, you can expect to receive your book within 5-14 days of ordering.
If your book hasn't turned up when you expected it, please check your emails from us and find your tracking number - you will then be able to see where your book is. If you can't trace it yourself, email hello@sensitivematters.net with your order number and date of purchase.
Click on My Account on the top right of the screen. You will see Saved Projects at the bottom of the menu that appears. Your project will be there. Click Continue editing.
Go back into your project via Continue editing and then you will be able to Add to basket / Add to cart top right
Go to My Account and Orders and your unpaid order will be there.
Go to My Account on the top right of your screen. Click on Orders. Click on Re-order. You can either Checkout straight away or Edit Design to make changes.
If in the unlikely event there is any problem with the printing of your book, we will ask you to email us a photo showing the issue. And of course, if there is something wrong with the print quality, we will reprint and post your book at no cost or we will issue you a 100% refund, whichever you prefer.
Unfortunately, books do very occasionally get lost in the post. You will have a tracking number as proof of posting. This is the carrier’s fault and not ours, but we do understand how disappointing and frustrating this is. In this instance we will offer you a 50% discount code for you to reorder your book. Email us if you think your book has been lost.
Unfortunately, books do very occasionally get damaged in the post. This is the carrier’s fault and not ours, but we do understand how disappointing and frustrating this is. In this instance we will offer you a 50% discount code for you to reorder your book. Email us with a photo of the damage.
Please visit our YouTube channel for help videos on creating your book.
Yes. Go to the Images tab on the very left-hand side of your screen. At the top of the display panel on the left click Add files and navigate to where your photos are filed. Highlight the ones you want to add and click Open or Enter. The images you have added will appear in the display panel. Alternatively, to upload multiple files at once, save your book as a project, then go to My Account, Album Management.
If you do not place photos on the pages or put text in the boxes, the pages will print as blank pages with just the background artwork. Look in Preview to see how it will print.
You can, but books need a minimum of 36 pages. You may need to add a page first. Go to the Pages tab on the very left-hand side of your screen. At the top of the display panel on the left click the + New Page button. The pages in the display panel will now have a cross in the right-hand corner. Click on this to delete a page. You can add a background colour to your page using the Background tab on the left-hand side.
You must be the judge of whether your photo is clear enough to include in your book.. They will look in your book pretty much as they do on a computer screen.
You can. Go to the Pages tab on the very left-hand side of your screen. In the display panel on the left it will show all your pages. Click on the page you want to move and drag it to where you want it.
We advise you to keep all content within these guidelines. Printers in the different countries have slightly different book sizes - to be sure your content won't be chopped off at the edges it's best not to stray over these lines.