Shipping & Returns

Delivery methods and costs

 

Please note for all delivery methods, production takes 3 full working days before your order is dispatched. 

 

The following are for information only.  Options with the correct costs for your order will be presented at check-out.

 

UK delivery methods and costs

Standard delivery

 

Royal Mail 1st class next day signed for (single book or up to 1Kg)

£5.00

DPD tracked next day (up to 15Kg)

£7.00

 

EU delivery methods and costs

Standard delivery

 

Tracked 3-5 days (single book or up to 1Kg)

£9.50

Courier up to 15Kg 2-3 days, Europe zone 1: Germany, France, Netherlands, Belgium and Luxemburg

£12.00

Courier up to 15Kg 2-3 days, Europe zone 2: Austria, Denmark, Switzerland

£16.50

Courier up to 15Kg 2-3 days, Europe zone 3-4: Portugal, Spain, Italy, Slovenia, Hungary, Slovakia, Czech Republic, Poland, Sweden, Estonia, Finland

£24.00

Courier up to 15Kg 2-3 days, Europe zone 5: Latvia, Norway, Serbia, Iceland, Romania, Greece

£35.00

 

North America delivery methods and costs

US standard tracked 3-5 days

US$19.50

Canada standard tracked 3-5 days

US$19.50

 

Rest of world delivery methods and costs

Tracked services

 

Tracked 6-7 days

£14.00

UPS express saver up to 1 Kg, 5-6 days, Zone 5: Ukraine, Russia, Iceland, Channel Islands

£33.00

UPS express saver up to 1 Kg, 5-6 days, Zone 8: Russia, South Africa, Australia, China, Japan

£36.00

UPS express saver up to 1 Kg, 5-6 days, Zone 9: New Zealand, Caribbean

£37.00

UPS express saver up to 1 Kg, 5-6 days, Zone 10: Africa

£39.00

 

Cancellation and returns

As the products we sell are personalised, we do not accept returns.  If you are not completely satisfied with your order, please let us know within seven days of receiving the parcel.  Please email admin@sensitivematters.net with clear photos if relevant, as this will help us to find a solution for you as quickly as possible.