Use code MULTI15 for a 15% discount on 2 or more books.
Delivery methods and costs
Please note for all delivery methods, production takes 3 full working days before your order is dispatched. The day you place the order is counted as day zero, unless you place the order before 9am.
The following are for information only. Options with the correct costs for your order will be presented at check-out.
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UK delivery methods and costs |
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Standard delivery |
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Royal Mail 1st class next day signed for (single book or up to 1Kg) |
£5.00 |
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DPD tracked next day (up to 15Kg) |
£7.50 |
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EU delivery methods and costs |
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Standard delivery |
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Tracked 3-5 days (single book or up to 1Kg) |
£9.58 |
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Courier up to 15Kg 2-3 days, Europe zone 1: Germany, France, Netherlands, Belgium and Luxemburg |
£12.00 |
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Courier up to 15Kg 2-3 days, Europe zone 2: Austria, Denmark, Switzerland |
£16.50 |
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Courier up to 15Kg 2-3 days, Europe zone 3-4: Portugal, Spain, Italy, Slovenia, Hungary, Slovakia, Czech Republic, Poland, Sweden, Estonia, Finland |
£23.80 |
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Courier up to 15Kg 2-3 days, Europe zone 5: Latvia, Norway, Serbia, Iceland, Romania, Greece |
£35.00 |
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North America delivery methods and costs |
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US: |
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UPS SurePost, 2-7 days, tracked, excludes Alaska, Hawaii and Puerto Rico, up to 2 books |
US $9.50 |
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UPS SurePost, 2-7 days, tracked, excludes Alaska, Hawaii and Puerto Rico, up to 4 books |
US $10.50 |
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Fedex 2nd Day, 2 days, tracked, excludes Puerto Rico, up to 6 books |
US $11.50 |
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Canada: |
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Canada Standard tracked, UPS worldwide express 5-6 days, up to 4 books |
£45 |
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Canada standard not tracked, Royal Mail, 7-10 days, up to 2 books |
£20 |
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Rest of world delivery methods and costs |
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Tracked services |
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Tracked 6-7 days |
£15.00 |
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UPS express saver up to 1 Kg, 5-6 days, Zone 5: Ukraine, Russia, Iceland, Channel Islands |
£33.00 |
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UPS express saver up to 1 Kg, 5-6 days, Zone 8: Russia, South Africa, Australia, China, Japan |
£36.00 |
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UPS express saver up to 1 Kg, 5-6 days, Zone 9: New Zealand, Caribbean |
£36.62 |
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UPS express saver up to 1 Kg, 5-6 days, Zone 10: Africa |
£40.00 |
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Cancellation and returns
As the products we sell are personalised, we do not accept returns. If you are not completely satisfied with your order, please let us know within seven days of receiving the parcel. Please email admin@sensitivematters.net with clear photos if relevant, as this will help us to find a solution for you as quickly as possible.