Shipping & Returns

Production timing

UK, European and all worldwided orders are printed once per week. The orders are batched for printing on a Tuesday. If you want to get your order in a particular week’s batch you need to place your order by midnight on a Monday (GMT). The orders will be dispatched by the end of day on the Friday.

For example, if we receive an order on a Wednesday, it will go into the following week’s batch and be dispatched by the following Friday i.e. being dispatched 10 days after we received it. Also allow for Royal Mail or courier company delivery time.

US production can take up to 2 weeks.

Shipping: if you choose next day delivery, the parcel will normally be delivered the next working day after it is ready for dispatch. However, we have noticed that many couriers are not abiding by their stated timings - they say this is due to Covid pressures and increased volumes. We cannot be held accountable for delays due to carriers.

 

The following are for information only.  Options with the correct costs for your order will be presented at check-out.  

 

UK delivery methods and costs

Standard delivery

 

Royal Mail 1st class next day tracked (up to 3 books)

£5.00

DPD tracked next day (up to 15Kg)

£7.00

 

Europe and EU delivery methods and costs

Standard delivery

 

Royal Mail untracked 3-5 days (single book)

£7.26

Royal Mail untracked 3-5 days (2 books)

£13.35

Royal Mail untracked 3-5 days (3 books)

£15.81

Tracked Delivery

 

Royal Mail tracked 3-5 days (single book)

£12.06

Royal Mail tracked 3-5 days (2 books)

£16.80

Royal Mail tracked 3-5 days (3 books)

£18.36

 

 

North America delivery methods and costs

UPS Surepost 2-7 days, up to 2 books

US$12.00

 

 

Rest of world delivery methods and costs

Standard Delivery

 

Royal Mail untracked 6-7 days (single book)

£13.08

Royal Mail untracked 6-7 days (2 books)

£27.30

Royal Mail untracked 6-7 days (3 books)

£32.94

Tracked services

 

Royal Mail tracked 6-7 days (single book)

£17.16

Royal Mail tracked 6-7 days (2 books)

£34.80

Royal Mail tracked 6-7 days (3 books)

£37.80

 

Cancellation and returns

As the products we sell are personalised, we do not accept returns.  If you are not completely satisfied with your order, please let us know within seven days of receiving the parcel.  Please email admin@sensitivematters.net with clear photos if relevant, as this will help us to find a solution for you as quickly as possible.