Use code MULTI15 for a 15% discount on 2 or more books.

Shipping & Returns

Delivery methods and costs

 

Please note for all delivery methods, production takes 3 full working days before your order is dispatched. 

The following are for information only.  Options with the correct costs for your order will be presented at check-out.  

 

UK delivery methods and costs

Standard delivery

 

Royal Mail 1st class next day tracked (up to 3 books)

£5.00

DPD tracked next day (up to 15Kg)

£7.00

 

Europe and EU delivery methods and costs

Standard delivery

 

Royal Mail tracked 3-5 days (single book)

£14.82

Royal Mail tracked 3-5 days (2 books)

£16.80

Royal Mail tracked 3-5 days (3 books)

£18.36

Courier – DPD up to 30Kg, 1-4 days depending on country Austria, Ireland, Belgium, Denmark, France, Germany, Luxembourg, Netherlands

£14.82 - £18.93

Courier DPD up to 30 Kg, 3-5 days, Croatia, Czech Republic, Estonia, Finland, Italy, Poland, Slovakia, Spain, Sweden

£22.31 - £28.91

Courier up to 30Kg 3-7 days, Bosnia, Bulgaria, Greece, Hungary, Iceland, Latvia, Lithuania, Norway, Romania, Serbia, Switzerland

£40.47 - £67.97

 

 

 

North America delivery methods and costs

UPS Surepost 2-7 days, up to 2 books

US$12.00

 

 

 

Rest of world delivery methods and costs

Tracked services

 

Tracked 6-7 days

 

Royal Mail tracked to 1.5Kg (2 books)

£34.80

Royal Mail tracked to 2Kg (3 books)

£37.80

 

 

 

 

 

 

Cancellation and returns

 

As the products we sell are personalised, we do not accept returns.  If you are not completely satisfied with your order, please let us know within seven days of receiving the parcel.  Please email admin@sensitivematters.net with clear photos if relevant, as this will help us to find a solution for you as quickly as possible.